Privacy Policy

FLOW AI, trading as TITUSX UNIVERSAL GROUP LTD (“Company”, “we”, or “us”), operates the Flow AI LinkedIn outreach platform (dashboard, search, lists, and messaging) and Maya, an AI-powered Chrome extension that helps users craft high-converting LinkedIn outreach messages directly inside LinkedIn.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (https://chooseflow.ai) or install and use the Maya Chrome extension (collectively, the “Services”).

By accessing our website or installing and using Maya, you consent to the practices outlined in this Privacy Policy.

This policy applies to information we collect:

• On this Website.
• In email, text, and other electronic messages between you and this Website.

When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
• Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or through the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 16

Neither our Website nor the Maya Chrome extension is intended for children under 16 years of age. No one under age 16 may provide any information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at tom@chooseflow.ai.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

• By which you may be personally identified, such as name, address, email address, telephone number, business title, financial information, and similar ("personal information");
• About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

1. Directly from you when you provide it to us.
2. Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

Information Collected Through the Maya Chrome Extension

When you use the Maya Chrome extension, we collect limited data from LinkedIn to personalize and generate your outreach messages:

• Your LinkedIn profile data (name, headline, about section, profile URL, email if available, work history and role).
• Conversation and contact data (name, headline, profile URL of the person you are messaging, message history, and message-generation activity).
• Usage data (number of messages generated, leads contacted, and reply detections).

We do not track browsing behaviour outside of LinkedIn.

Information You Provide to Us  

The information we collect on or through our Website may include:

• Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.
• Records and copies of your correspondence (including email addresses), if you contact us. Your responses to surveys that we might ask you to complete for research purposes.
• Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
• You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies  

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

1. Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
2. Information about your computer and internet connection, including your IP address, operating system, and browser type.

Chrome Extension Permissions

To function effectively, Maya requests the following Chrome permissions:

• ‍activeTab (to detect the active LinkedIn tab)‍
• scripting (to inject UI and retrieve content from the LinkedIn page
• ‍storage (to save your settings and synced profile data locally)

Maya only activates on LinkedIn and never collects data from other websites.

The information we collect automatically may include personal information. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. For information about managing your privacy and security settings for cookies, see Choices About How We Use and Disclose Your Information.
• Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We use Google Analytics 4 (Measurement ID G-WVHS5HNZBQ) for audience measurement. We have configured Google Consent Mode v2 so that when you have not accepted analytics cookies, Google Analytics sends anonymous, cookieless pings that do not set cookies on your device, do not include persistent client identifiers, and have advertising identifiers redacted; these pings are used solely to model aggregate site traffic trends and cannot be used to identify you. If you accept analytics cookies through our cookie banner, Google Analytics additionally sets cookies (for example _ga and _gid) to measure your visits in more detail. You can review and change your choice at any time using the cookie settings button on any page.

We also use Vercel Web Analytics and Vercel Speed Insights, which are cookieless first-party analytics services provided by our hosting platform Vercel. These services do not set cookies, do not store your IP address, and collect only anonymous aggregate traffic and performance statistics (such as page URL, referrer, country, device type, and page load timings). Because no personal data is collected, these services operate without requiring your consent, consistent with guidance from European data protection authorities on audience measurement that is strictly limited to first-party statistics.

Marketing and advertising measurement pixels from Microsoft Clarity, LinkedIn Insight, Meta (Facebook) Pixel, and Reddit Pixel are only loaded if you accept marketing cookies through our cookie banner. These third parties may set their own cookies and process your personal data in accordance with their respective privacy policies. You can withdraw your marketing consent at any time using the cookie settings button on any page; pixels already loaded in the current browser session will stop receiving new consented data, and a page refresh will fully apply the revised choice.

Third-Party Services and AI Providers

To generate high-quality outreach messages, Maya sends the following data to trusted AI language-model providers such as OpenAI and Anthropic:

• Your LinkedIn profile data
• The profile data of the person you’re messaging
• Relevant conversation history

These transfers occur only to generate helpful, personalized responses. Maya does not store content generated by these providers unless you explicitly save or send it. We do not use third-party advertising or analytics tracking services within the extension.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you.
• To provide you with information, products, or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To provide you with notices about your account, including expiration and renewal notices.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our Website or any products or services we offer or provide though it.
• When you use Maya, we use your LinkedIn and conversation data to generate context-aware outreach messages, personalize your experience, improve message-generation quality, and provide user support.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

We may also use your information to contact you about services that may be of interest to you. If you do not want us to use your information in this way, please opt-out through link in any of our communications. For more information, see Choices About How We Use and Disclose Your Information.

We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Flow AI’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Flow AI about our Website users is among the assets transferred.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information:

1. To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
2. To enforce or apply our terms of service https://chooseflow.ai/resources/support/terms-and-privacy and other agreements, including for billing and collection purposes.

If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Flow AI, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
• Promotional Offers from the Company. If you do not wish to have your email address used by the Company to promote our own or third parties' products or services, you can opt-out by opt-outing in any of our communications. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.

We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

Residents of certain states may have additional personal information rights and choices. Please see Your State Privacy Rights for more information.

Accessing and Correcting Your Information

You can review and change your personal information by logging into the Website and visiting your account profile page.

You may also send us an email at tom@chooseflow.ai to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our terms of service.

Data Retention and Deletion (for Maya users)

We retain your Maya-related data (LinkedIn profile data, contacted leads, and messages generated) while your account is active or until you request deletion. To delete your account or data, email tom@chooseflow.ai. We will process requests within a reasonable timeframe.

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information.

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

• Confirm whether we process their personal information. Access and delete certain personal information.
• Correct inaccuracies in their personal information, taking into account the information's nature processing purpose (excluding Iowa and Utah).
• Data portability.
• Opt-out of personal data processing for: targeted advertising (excluding Iowa); sales; or profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
• Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights please email us at tom@chooseflow.ai. To appeal a decision regarding a consumer rights request tom@chooseflow.ai.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. All data is encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Data Storage for Maya

Maya stores data in two locations:

• ‍Locally on your device via Chrome local storage.‍
• In the cloud via our Supabase-managed PostgreSQL database hosted on secure, SOC 2-compliant infrastructure.

Data is transmitted over HTTPS. Although database contents are not encrypted at rest, they are protected through strict access controls and secure storage protocols. Authentication occurs via LinkedIn or email login.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

GDPR Legal Basis for Processing (Maya users in the EEA)
Our data processing relies on (a) your consent when you sync your LinkedIn profile, (b) contractual necessity to deliver Maya’s core functionality, and (c) our legitimate interest in improving the service.

Governing Law for the Extension
This Privacy Policy, as it relates to Maya, is governed by the laws of the United Kingdom and the United States.

To ask questions or comment about this privacy policy and our privacy practices, contact us at: tom@chooseflow.ai

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